It’s not unheard of for organizations to experience immense technological trouble that brings future potential problems into question. Surprises like these can spell trouble for businesses that are unprepared, especially considering the major damage it could cause to your budget. This forces you to ask yourself if you know what your current plan for IT covers, and what you want your provider to do to eliminate unexpected billing surprises.
To help you get the most out of your technology maintenance plan, we’ve put together a list of scenarios that you want to make sure is covered by your provider. This helps you avoid unnecessary payments that could pop-up on weekends, off-hours, or holidays.
What Your IT Provider Should Cover
IT providers determine how much service their clients get according to what’s called a service level agreement. This details what exactly is covered by your relationship with your managed service provider, but depending on their business model, it might be a bit more complicated than you initially think. You should always seek transparency with your IT provider, so be sure to reach out to them regarding any questions that you may have.
Listed below are questions that you want to ask your IT provider about regarding your service level agreement.
What Services You Should Look For
Once you’ve ascertained which services you receive, you can ask your IT provider about which services you absolutely want. Here is a brief list that can help guide you in the right direction.
Which IT services do you receive from your service provider? If any of this sounds out of place, reach out to us at (603) 499-4400. Horne & Benik will help your business maximize its potential.
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