Can You Expect Accountability from Your IT Resource?

It’s tough to own up and take the blame, especially when you know it was you who made the mistake. Unfortunately, in IT, there’s a lot of blame thrown around, so it’s something that those in our profession have to get accustomed to. When you work with a technician, you want them to take responsibility for their mistakes and take action to prevent them in the future—and that’s exactly what we aim to accomplish with our managed IT services. Here’s how we make sure our clients can hold us accountable so they get the best services possible.

Defined Roles and Responsibilities

There’s no room for ambiguity in IT, and we want everyone to be on the same page as far as who is responsible for what. This is done through a service level agreement, which governs the relationship between our MSP and your business as far as what you can expect from the types of support we offer. You’ll know exactly what kind of response times and performance metrics you can expect, and you can know with confidence that we’ll strive to measure up to those expectations. In this way, our arrangement is a collaborative dialogue where we’re both involved in the continued success of your IT systems.

Proactive Measures

If an IT provider accepts accountability, they are typically going to operate from a proactive management and risk mitigation mindset. They want to take action now to address potential problems in the future, thereby preventing them entirely so there’s no need to take the blame. After all, the problem doesn’t exist, right?  Our proactive approach includes regular system maintenance, data backup verification, software patches and updates, and continuous cybersecurity monitoring. We aim to keep your operations uninterrupted and functional so you can focus on running your business.

Transparency and Improvement Over Time

When you make a mistake, you own up to it. That’s what a good IT provider does, so that’s what we do. We don’t anticipate making mistakes, but as we’ve already stated, mistakes are opportunities to learn, and you want an MSP on your side who is willing to do just that. Our goal is to continue offering high-quality services to our clients, and we can only do that by offering transparency related to any issues that occur, as well as how we’re solving them so you remain in-the-know.

Ready to Get Started?

We know and respect that your trust is a valuable asset, and that’s why we will do all we can to preserve it and give you reason to continue to trust us with your IT. To learn more about how you can work with Horne & Benik, give us a call at (603) 499-4400 today.