How We Streamline IT Support for You

As people have increasingly shifted to working remotely, the importance of accessible support for their devices has risen substantially. This has led many businesses to use managed IT service providers, or MSPs, like us to provide this kind of support. To do so, we’ve invested in a series of tools collectively called remote monitoring and management software (RMM). Let’s share some of the reasons that you want an IT support provider that uses RMM to their advantage.

Let’s consider how your employees may experience an issue while working remotely.

They’re at home, trying to accomplish everything that they need to accomplish. Their schedules are full, and deadlines are looming. Obviously, it would not be good if your team’s technology encountered an issue, so it is naturally going to happen. Someone on your team is bound to have some problem with their tools, where nothing they try makes anything better.

Here’s the challenge: as your employees are floundering, they are also distanced away from whatever in-office support they would normally have.

Working with a managed service provider means that your provider has remote capabilities as well, and that they can use these capabilities to solve your team’s IT challenges. This is generally accomplished proactively with an MSP’s services, and as a result, you and your team will experience fewer interruptions overall and accomplish more as a result.

To achieve this, we use the RMM tool as we mentioned above. Using it, we’ll keep track of the solutions your workforce uses and ensure that your team is able to work.

Of course, this isn’t the only thing that an MSP can do for you. With their remote monitoring and management software, they can offer much more for your operations, including:

• If given the opportunity, RMM solutions are low-profile enough to be installed and configured in the background of a device ahead of time. In doing so, you guarantee that your employees and clients are protected, as you can remotely push critical patches and other updates and install them to their devices as well as provide support firsthand.
• On the topic, RMM software can also be used to help manage and support your clients and employees by providing them with the solutions that they will need. Whether it’s a VoIP application for your telephony needs, basic productivity solutions, or other essential business resources, you can ensure that your team is equipped with what they’ll need.

Here at Horne & Benik, our team is ready and able to fulfill your needs. Regardless of where your employees are as they work, we can use our tools to help support them. To learn more about the various IT solutions we have to offer, give us a call at (603) 499-4400.